WA-RETURN-PRO-PS is a professional PrestaShop module developed by WebAgency.online to manage product returns, withdrawal requests, refunds, and Return Merchandise Authorization (RMA) cases directly from your online store.

It features an advanced administration panel, operator assignments, automated notifications, Service Level Agreement (SLA) monitoring, reporting tools, and integrated license management.

Main Features

• Complete management of RMA cases and withdrawal requests.

• Advanced administration dashboard with search and filtering options.

• Assignment of return cases to individual operators.

• Case status management and activity history tracking.

• Internal notes and file attachments.

• Refund and product replacement management.

• PDF document generation and return labels.

• Customizable email notifications.

• SLA monitoring and overdue alerts.

• Statistical dashboards and operator performance reports.

• CSV data export.

• Integration with the WebAgency.online License Management System.

Key Benefits

For Store Owners: Gain greater control over after-sales requests, reduce manual operations, streamline workflows, and improve team productivity.

For Customers: Enjoy a clearer, more structured process for submitting return, withdrawal, and after-sales support requests.

Compatibility

• PrestaShop 1.7.8.x

• PrestaShop 8.x

• Installation through the PrestaShop Module Manager

• Activation through a WebAgency.online license

Licensing and Updates

The module uses a commercial WebAgency.online license associated with an authorized installation domain.

License validity, usage conditions, and available services depend on the purchased licensing plan.

Technical Support

Developed by WebAgency.online

Official website: www.webagency.online

Purchase and product information: shop.webagency.online