PRIVACY & COOKIE POLICY

PRIVACY & COOKIE POLICY

Last updated: 6 October 2026

This Privacy & Cookie Policy explains how TCJO Trading Comercial Unipessoal Lda, through shop.webagency.online, collects, uses and protects users' personal data and uses cookies and similar technologies.

Personal data is processed in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).

1. DATA CONTROLLER

The Data Controller responsible for the processing of personal data is:

TCJO Trading Comercial Unipessoal Lda
WebAgency.online
Rua Fialho de Almeida, n.º 14, 2.º Esq., Esc. BR20
1070-129 Avenidas Novas – Lisboa
Portugal

Website: shop.webagency.online

2. PERSONAL DATA WE MAY COLLECT

Depending on how you use the website and WebAgency.online services, we may process different categories of personal data.

These may include:

  • first and last name;

  • company name;

  • address;

  • country;

  • postal code;

  • city;

  • telephone number;

  • email address;

  • tax and billing information;

  • VAT number;

  • customer account information;

  • order history;

  • products and services purchased;

  • payment-related information;

  • domain associated with software licences;

  • licence information;

  • IP address;

  • browser and device information;

  • technical and security logs;

  • communications with customer service;

  • technical support requests.

3. SOFTWARE LICENCE DATA

For certain WebAgency.online products, customers may be required to provide the Internet domain on which the software will be installed.

This information may be used to:

  • generate the licence;

  • associate the licence with the relevant order;

  • verify licence validity;

  • enable software activation;

  • prevent unauthorised use;

  • provide updates and technical support;

  • manage authorised licence transfers or modifications.

The licence management system may communicate technically with WebAgency.online systems in order to verify the status and validity of a licence.

4. PURPOSES OF PROCESSING

Personal data may be processed for purposes including:

  • creating and managing customer accounts;

  • processing orders;

  • managing payments;

  • issuing invoices and tax documents;

  • delivering digital products;

  • generating and managing software licences;

  • associating licences with customer-specified domains;

  • enabling product downloads;

  • providing technical support;

  • handling requests and complaints;

  • sending communications relating to orders;

  • preventing fraud and misuse;

  • maintaining system security;

  • complying with tax, administrative and legal obligations;

  • improving the website and our services;

  • carrying out statistical analysis;

  • sending marketing communications where permitted by law or where consent has been provided, when required.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, personal data may be processed on the following legal bases:

Performance of a Contract
Where processing is necessary to manage an order, provide a product, activate a licence or deliver a service requested by the customer.

Legal Obligation
Where processing is necessary to comply with tax, accounting, administrative or regulatory requirements.

Legitimate Interests
Where necessary, for example, to protect our systems, prevent fraud, protect our legal rights or improve our services, provided that such interests do not override the rights and freedoms of the individuals concerned.

Consent
Where applicable law requires the user's consent, for example for certain marketing communications or the use of non-essential cookies.

6. PAYMENTS

Payments may be processed through external payment service providers.

Depending on the selected payment method, certain information required to complete the transaction may be provided directly to the relevant payment provider.

WebAgency.online does not need to directly store complete credit or debit card details where the transaction is processed by an external payment provider.

Payment service providers process personal data in accordance with their own terms and privacy policies.

7. SHARING PERSONAL DATA WITH THIRD PARTIES

Where necessary, personal data may be shared with service providers supporting TCJO Trading Comercial Unipessoal Lda, including:

  • payment service providers;

  • banks and financial institutions;

  • hosting and IT infrastructure providers;

  • email service providers;

  • cloud service providers;

  • cybersecurity providers;

  • tax, accounting and legal advisers;

  • software and technical service providers;

  • public authorities where required by law.

Such parties may process only the information necessary to perform their respective activities, according to their role and obligations under applicable data protection law.

8. INTERNATIONAL DATA TRANSFERS

Certain technology providers used to operate the website or provide our services may process personal data outside the European Economic Area.

Where applicable, such transfers are carried out using appropriate mechanisms provided for under European data protection legislation.

9. DATA RETENTION

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected.

Certain information may be retained for longer periods where necessary for:

  • tax and accounting obligations;

  • legal requirements;

  • software licence management;

  • fraud prevention;

  • protection of the Company's legal rights;

  • handling disputes or complaints.

Once the applicable retention period has expired, personal data will be deleted or anonymised unless further retention is required by law.

10. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;

  • loss;

  • destruction;

  • alteration;

  • unauthorised disclosure;

  • unlawful use.

The website uses secure HTTPS/SSL connections for the transmission of information.

However, no computer system or Internet transmission method can guarantee absolute security.

11. YOUR DATA PROTECTION RIGHTS

Where provided for under the GDPR and applicable law, individuals may exercise rights including:

  • right of access;

  • right to rectification;

  • right to erasure;

  • right to restriction of processing;

  • right to object;

  • right to data portability;

  • right to withdraw consent where processing is based on consent;

  • right to lodge a complaint with the competent supervisory authority.

The exercise of certain rights may be subject to limitations provided by law, for example where information must be retained to comply with tax, accounting or other legal obligations.

12. COOKIE POLICY

What Are Cookies?

Cookies are small text files that may be stored on a user's device when visiting a website.

They can be used, for example, to maintain an active session, remember preferences, manage a shopping cart or collect information about how the website is used.

13. TYPES OF COOKIES

shop.webagency.online may use different categories of cookies.

Strictly Necessary Cookies

These cookies are required for the website to function correctly and may be used for purposes such as:

  • session management;

  • customer account access;

  • shopping cart management;

  • checkout;

  • security;

  • order management;

  • storing cookie preferences.

These cookies may be used without consent where permitted by applicable law because they are necessary to provide a service explicitly requested by the user.

Functional Cookies

These cookies allow the website to remember certain user choices or preferences and improve the browsing experience.

Where required by law, they are used only after obtaining the user's consent.

Analytics Cookies

Analytics cookies may be used to understand how visitors interact with the website, for example which pages are visited and how the platform is used.

Where required under applicable law, analytics cookies are activated only after the user has provided consent.

Marketing and Profiling Cookies

These cookies may be used to measure advertising campaigns, display more relevant content or analyse the effectiveness of marketing activities.

Where present, such cookies are used only with the user's consent when required by applicable law.

14. THIRD-PARTY COOKIES

Certain website features may use services provided by third parties.

These services may use cookies or similar technologies.

Depending on the services actually installed on the website, these third parties may include, for example:

  • payment providers;

  • analytics and statistical services;

  • advertising platforms;

  • security services;

  • video or embedded-content providers;

  • customer support and communication services.

The processing activities carried out by such third parties are also governed by their respective privacy and cookie policies.

15. COOKIE CONSENT

Where required by applicable law, a consent management system is displayed when the user first visits the website.

Users may be given the option to:

  • accept all cookies;

  • reject non-essential cookies;

  • configure their preferences.

Non-essential cookies requiring consent should not be activated before the user has expressed their choice.

16. CHANGING COOKIE PREFERENCES

Users may change or withdraw their previously provided consent at any time through the cookie preference management tool available on the website, where provided.

Cookies can also be managed or deleted through browser settings.

Disabling certain strictly necessary cookies may prevent some website functions from operating correctly.

17. CHILDREN

WebAgency.online services are primarily intended for businesses, professionals and users legally capable of entering into contracts.

We do not knowingly collect children's personal data in violation of applicable law.

18. CHANGES TO THIS PRIVACY & COOKIE POLICY

This Privacy & Cookie Policy may be updated periodically to reflect:

  • changes in legislation;

  • changes to our services;

  • introduction of new features;

  • technological developments;

  • changes to cookies and third-party services.

The updated version will be published on shop.webagency.online, together with the date of the latest update.

19. CONTACT US

For questions regarding personal data protection, this Privacy & Cookie Policy or the exercise of rights under applicable data protection legislation, please contact:

TCJO Trading Comercial Unipessoal Lda
WebAgency.online
Rua Fialho de Almeida, n.º 14, 2.º Esq., Esc. BR20
1070-129 Avenidas Novas – Lisboa
Portugal

Website: shop.webagency.online

WebAgency.online

Protecting your data is part of protecting our services.