GENERAL TERMS AND CONDITIONS OF SALE AND USE

Last updated: 6 October 2026

1. PURPOSE AND WEBSITE OWNER

These General Terms and Conditions of Use and Sale govern access to, browsing of, and purchases made through shop.webagency.online, including any related subdomains and services.

The website and the services marketed through it are operated by:

TCJO Trading Comercial Unipessoal Lda
Rua Fialho de Almeida, n.º 14, 2.º Esq., Esc. BR20
1070-129 Avenidas Novas – Lisboa
Portugal

hereinafter also referred to as “WebAgency.online”, “WebAgency”, the “Company”, or the “Provider”.

WebAgency.online is the brand used for the marketing of software, modules, licences, digital services and technological solutions developed and/or distributed by TCJO Trading Comercial Unipessoal Lda.

Access to the website and the purchase of any product or service imply acceptance of these General Terms and Conditions.

The Company reserves the right to amend these Terms and Conditions at any time in order to adapt them to legislative, technical, commercial or operational changes.

The Terms and Conditions applicable to each order shall be those published on the website at the time of purchase.

2. USE OF THE WEBSITE

Users undertake to use shop.webagency.online in compliance with applicable laws and regulations and shall refrain from any use that is unlawful, infringes third-party rights, compromises IT security, or interferes with the proper operation of the platform.

Unless expressly authorised in writing, users may not:

attempt to gain unauthorised access to computer systems;
interfere with the operation or security of the website;
use automated systems to extract data or content;
copy, modify or distribute software, modules or other protected content;
circumvent licensing, protection or access-control systems;
use purchased products in breach of the applicable licence terms.

The website may contain links to third-party websites or services. WebAgency.online is not responsible for the content, terms, privacy policies or practices adopted by such third parties.

3. CHANGES TO THE WEBSITE AND SERVICES

TCJO Trading Comercial Unipessoal Lda reserves the right to modify, update, suspend or replace the website structure, content, products, services and available features at any time.

Such changes may be made for technical, commercial, regulatory or security reasons, or to improve the services provided.

4. INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on shop.webagency.online, including trademarks, logos, text, graphics, images, documentation, interfaces, software, source code, modules, plugins and digital materials, is owned by TCJO Trading Comercial Unipessoal Lda and/or the respective rights holders.

The purchase of a software product does not transfer ownership of the intellectual property relating to that software.

The customer acquires only a right to use the software, subject to the limitations and conditions of the applicable licence.

Unless expressly authorised in writing, reproduction, modification, distribution, resale, sublicensing, decompilation or dissemination of the products or related content is prohibited.

Any mandatory rights granted by applicable law remain unaffected.

5. DIGITAL PRODUCTS AND SERVICES

Through shop.webagency.online, WebAgency.online may offer, including but not limited to:

PrestaShop modules and plugins;
software connectors;
integrations with management software and third-party platforms;
software licences;
applications;
SaaS services;
software updates;
extensions;
configuration services;
installation and customisation services;
technical support;
other digital products and services.

The features, compatibility, technical requirements and functionality of each product are specified on the relevant product page.

Before purchasing, customers are responsible for verifying the compatibility of the product with their IT environment, CMS, software version, server, hosting environment or technical configuration.

6. PRICES

Product and service prices are those displayed on the website at the time the order is placed.

Prices may be changed at any time without prior notice. Such changes shall not affect orders already confirmed, except in the event of obvious errors.

VAT, taxes and any other applicable charges shall be applied in accordance with current legislation and according to the type of customer, transaction and country of billing.

In the event of an obvious technical or material error concerning the price of a product, WebAgency.online may contact the customer before processing the order and offer either the correct price or cancellation and refund of the order.

7. PURCHASE PROCEDURE

To make a purchase, customers must follow the procedure provided on the website and provide accurate, complete and up-to-date information.

For certain software products, customers may be required to specify, before purchase, the Internet domain on which the product will be installed and used.

Where required, the domain specified by the customer becomes an integral part of the software licence.

The customer is responsible for ensuring that the domain and all other information supplied during the purchase process are correct.

The licence may be automatically associated with the domain specified in the order.

8. SOFTWARE LICENCES

Unless otherwise stated on the relevant product page, each licence purchased is intended for use on the domain specified by the customer during the purchase process.

A licence does not automatically authorise the use of the same software on multiple domains.

Additional licences may be required if the customer wishes to use the product on additional domains.

Licences may be generated and activated automatically through WebAgency.online systems following payment confirmation.

A licence may be associated with information including:

the purchased product;
order number;
customer;
email address;
installation domain;
activation date;
validity period, where applicable.

It is prohibited to alter, circumvent, disable, manipulate or otherwise interfere with the licence management and verification systems.

9. PAYMENT

The available payment methods are displayed during checkout and may include, depending on availability:

credit or debit card;
PayPal;
bank transfer;
other electronic payment methods.

An order may only be processed after payment has been confirmed or verified.

For payments made by bank transfer, order activation may require the time necessary to verify that the funds have been received.

10. DELIVERY OF DIGITAL PRODUCTS

Digital products do not require physical shipping.

Following confirmation of payment and, where applicable, generation of the relevant licence, the customer may receive access to the product through:

the customer account;
the order page;
a download link;
email;
another digital delivery method indicated by WebAgency.online.

For security reasons, the maximum number of downloads and/or the period during which a download remains available may be limited.

Customers are responsible for keeping downloaded files and account credentials secure.

11. UPDATES AND COMPATIBILITY

Compatible software versions are indicated on each product page.

The purchase of a module compatible with a particular version of PrestaShop, CMS, management software or other platform does not automatically guarantee compatibility with future versions of that platform.

Updates, upgrades, major new versions or adaptations required as a result of changes made by third-party platforms may be subject to separate terms or charges.

WebAgency.online may release updates intended to correct errors or improve product security, stability or compatibility.

12. INSTALLATION AND CONFIGURATION

Unless expressly stated on the product page or in a commercial offer, the purchase price of a module or software product does not automatically include:

installation;
configuration;
customisation;
source-code modifications;
integration with systems not expressly supported;
hosting or server intervention;
training;
data migration.

Such services may be provided separately and may require an additional quotation.

13. THIRD-PARTY SOFTWARE AND SERVICES

Certain WebAgency.online products may interact with platforms, marketplaces, CMS platforms, management software, APIs or services provided by third parties.

WebAgency.online cannot guarantee the permanent availability or operation of services, APIs or systems outside its control.

Changes made by third parties to their APIs, systems, protocols, terms of use or infrastructure may require updates or adaptations to WebAgency.online products.

WebAgency.online shall not be responsible for interruptions, restrictions or modifications to services provided directly by third parties.

14. RIGHT OF WITHDRAWAL AND DIGITAL PRODUCTS

Customers who qualify as consumers are entitled to the rights provided under applicable European and national legislation concerning distance contracts and digital content.

Where digital content is supplied by download, activation or other immediate electronic means, performance of the contract may begin before the expiry of the standard withdrawal period only in the circumstances and according to the procedures permitted by applicable law.

Where required by applicable legislation, before immediate supply of digital content begins, the consumer shall provide express consent and acknowledge the legal consequences regarding the right of withdrawal.

Any exclusion or loss of the right of withdrawal does not affect the consumer's statutory rights where digital content or a digital service is defective or does not conform to the contract.

For professional and business customers (B2B), the contractual and licensing terms applicable to the purchased product and the legislation governing transactions between professionals shall apply.

15. REFUNDS

Any refund request shall be assessed in accordance with applicable law and the characteristics of the purchased product or service.

The following circumstances do not automatically constitute grounds for a refund:

incorrect product selection by the customer;
failure to verify clearly stated technical requirements;
incompatibility with software versions not declared as supported;
problems resulting from modifications made by third parties;
problems caused by hosting, servers, configurations or external software;
use of the product in breach of the licence terms.

Any mandatory rights granted by applicable law remain unaffected.

16. TECHNICAL SUPPORT

Technical support requests relating to purchased products must be submitted through the official support channels indicated on the website or in the customer account.

Standard support covers the functionality included in the purchased product.

Custom development, new functionality, modifications to third-party software or intervention involving specific configurations may require a separate quotation.

17. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

providing accurate information;
verifying technical requirements;
maintaining the security of their website, server and accounts;
creating backups before installing or updating software;
complying with the applicable licence terms;
using the software in accordance with applicable law.

Before installing any module, plugin, connector or update, customers are strongly advised to create a complete backup of their website, files and database.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, TCJO Trading Comercial Unipessoal Lda shall not be liable for damages resulting from improper use of the software, unsupported configurations, modifications made by the customer or third parties, undeclared incompatibilities or failures of external services.

WebAgency.online shall not be responsible for data loss resulting from the customer's failure to maintain appropriate backups.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. CUSTOMER ACCOUNT

Customers are responsible for maintaining the confidentiality of their account credentials.

WebAgency.online may suspend an account in the event of fraudulent activity, attempted security breaches, abuse of services or serious violations of these Terms and Conditions.

20. PERSONAL DATA PROTECTION

TCJO Trading Comercial Unipessoal Lda processes users' personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).

Personal data may be processed for purposes including:

account management;
order processing;
invoicing;
payment management;
licence generation and management;
technical support;
fraud prevention and security;
compliance with tax and legal obligations;
marketing communications, where permitted by law or authorised by the customer.

Personal data may be shared with technical service providers, payment providers, hosting providers, professional advisers and other parties where necessary to provide the service or comply with legal obligations.

Full information regarding the processing of personal data is provided in the Privacy Policy published on the website.

21. COMMUNICATIONS

Communications concerning orders, licences and services may be sent to the email address provided by the customer during registration or purchase.

Customers are responsible for maintaining a valid and functioning email address.

22. CUSTOMER SERVICE AND COMPLAINTS

For technical support, commercial information or complaints, customers may use the contact channels provided on shop.webagency.online and within their customer account.

Requests relating to orders or licences should, whenever possible, include the relevant order number and product information.

23. FORCE MAJEURE

TCJO Trading Comercial Unipessoal Lda shall not be liable for delays or failure to perform its obligations caused by circumstances beyond its reasonable control, including widespread telecommunications failures, unavailability of third-party services, large-scale cyberattacks, natural disasters, government measures or other events of force majeure.

24. SEVERABILITY

If any provision of these General Terms and Conditions is declared invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

25. GOVERNING LAW AND JURISDICTION

These General Terms and Conditions shall be governed by Portuguese law, without prejudice to any mandatory consumer protection provisions applicable under European Union law and the laws of the consumer's country of residence.

For transactions with professional or business customers (B2B), unless otherwise required by mandatory law, the Courts of Lisbon, Portugal, shall have jurisdiction.

For customers who qualify as consumers, mandatory rules concerning jurisdiction and consumer protection under applicable legislation shall remain fully applicable.

TCJO Trading Comercial Unipessoal Lda
WebAgency.online
Rua Fialho de Almeida, n.º 14, 2.º Esq., Esc. BR20
1070-129 Avenidas Novas – Lisboa
Portugal

Website: shop.webagency.online